Privacy Policy – Benign Game | How We Protect Your Data

1. About This Policy

This Privacy Policy explains how Benign Game ("we", "us", "the platform") collects, stores, uses and shares personal information when you visit our website, register an account, make a deposit, place a bet or interact with any part of the Benign Game service.

We are committed to handling your personal data responsibly and transparently. This policy is written in plain English so that it is easy to understand — not buried in legal language that discourages you from actually reading it.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to your use of the platform.

If you have questions about anything in this policy, contact us at the support email address listed in Section 13.

2. Data We Collect

The data we collect depends on how you use the platform. Below is a breakdown of the categories of personal information we may collect:

2.1 Registration and Account Data

• Full name as it appears on your CNIC or passport
• Date of birth (for age verification purposes)
• Mobile number registered in Pakistan
• Email address (if provided)
• Username and encrypted password
• Preferred currency (PKR)

2.2 Identity Verification Data

• Copy of CNIC, passport or other government-issued ID
• Proof of address documents where requested
• Selfie or live verification image where required by our verification process

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and dates
• Payment method identifiers (e.g. JazzCash number, Easypaisa account, bank account last four digits)
• Transaction reference numbers
• Balance history

2.4 Gaming Activity Data

• Games played, bets placed and outcomes
• Sports betting selections including cricket, PSL and football markets
• Bingo room participation and ticket history
• Session duration and login timestamps
• Responsible gaming tool settings you have applied

2.5 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system and browser version
• Cookie identifiers and session tokens
• Pages visited and features used within the platform

2.6 Communications Data

• Support chat transcripts and email correspondence
• Complaint records and resolution notes
• Marketing preference settings and opt-in records

3. How We Use Your Data

We use the personal data we collect for clearly defined purposes. The table below summarises the main uses:

We do not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated tools are used for fraud detection or responsible gaming monitoring, a member of our team reviews any case before an account action is taken.

4. Legal Basis for Processing

Every use of your personal data is supported by one of the following legal bases:

• Contract performance: Processing necessary to operate your account, process payments and deliver the gaming service you have signed up for.
• Legitimate interests: Processing carried out to prevent fraud, maintain platform security, improve our service and conduct responsible gaming monitoring — where these interests do not override your privacy rights.
• Legal obligation: Processing required to meet our record-keeping and identity verification obligations.
• Consent: Processing for optional marketing communications, which you can withdraw at any time by updating your preferences in account settings or contacting support.

5. Payment Data and Financial Information

All transactions on Benign Game are denominated in Pakistani Rupees (PKR). Payment processing is handled via our integration with trusted payment providers supporting JazzCash, Easypaisa, Raast, bank transfer and card payments.

5.1 What We Store

We retain records of transaction amounts, dates, payment method types and reference numbers for account management and dispute resolution purposes. We do not store full card numbers, CVV codes or mobile wallet PINs. These are handled directly by the payment processor using encrypted, tokenised systems.

5.2 Third-Party Payment Processors

When you make a deposit or withdrawal, your payment details are transmitted to the relevant payment processor. These processors operate under their own privacy policies and security standards. Benign Game selects payment partners that maintain appropriate data protection practices and we require them to use your data only for processing the relevant transaction.

5.3 Anti-Money Laundering Checks

Transaction data may be reviewed as part of routine anti-money laundering monitoring. Where unusual activity is identified, we may request additional verification from you before processing a withdrawal. This is a standard protection measure and does not imply any accusation against the player involved.

6. Cookies and Tracking Technologies

Benign Game uses cookies and similar technologies to operate the platform, keep you logged in, remember your preferences and understand how players use different features of the site.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences such as language settings, preferred sports categories and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised information about which pages and features are used most, how long players spend on different sections and where errors occur. This data helps us improve the platform. We use aggregated, anonymised analytics only.
• Marketing cookies: Used only if you have opted in to personalised promotions. These help us show you offers relevant to your gaming interests, such as PSL betting promotions during the cricket season.

6.2 Managing Cookies

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Benign Game, though some preferences may not be remembered between sessions. Disabling essential cookies will affect your ability to stay logged in and use the platform securely.

7. Sharing Your Personal Data

We do not sell your personal data. We do not share it with third-party advertisers. There are limited circumstances in which your data may be shared with external parties, and each is described below:

7.1 Payment Processors

Transaction data is shared with the payment provider handling your specific deposit or withdrawal — for example, JazzCash, Easypaisa, Raast or your card network. Only the data necessary to process the transaction is shared.

7.2 Identity Verification Providers

Where we use a third-party service to assist with CNIC or document verification, your identity documents and related data are shared with that provider for the sole purpose of completing the verification check.

7.3 Technology and Infrastructure Providers

Benign Game uses hosting, security and software services provided by third parties. These providers may process data on our behalf as part of delivering the platform. They are contractually required to process data only on our instructions and not to use it for their own purposes.

7.4 Game Content Providers

Some games in the lobby are supplied by third-party studios. These providers may receive limited session and gameplay data necessary to operate the game. They do not receive your full personal profile or payment details.

7.5 Legal and Regulatory Requirements

We may disclose personal data where required to do so in response to a valid legal process or to protect the safety and security of the platform or its users. We will only disclose the minimum data necessary in such circumstances.

8. Data Retention

We retain personal data only for as long as it is needed for the purposes described in this policy. Below are the general retention periods we apply:

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. Anonymised, aggregated data may be retained indefinitely for platform analytics without identifying any individual player.

9. Your Rights Over Your Personal Data

You have the following rights in relation to the personal data Benign Game holds about you. To exercise any of these rights, contact us using the details in Section 13.

9.1 Right to Access

You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe. For straightforward requests, much of your account data — including gaming history, transaction records and current account settings — is also accessible directly within your account dashboard.

9.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you can ask us to correct it. Some changes — such as name corrections after a legal name change — require supporting documentation.

9.3 Right to Deletion

You can ask us to delete your personal data. Where deletion is not possible due to legal retention obligations (for example, transaction records that must be kept for compliance purposes), we will explain this clearly and delete everything that can be removed.

9.4 Right to Portability

You can request your personal data in a structured, commonly used format so that you can transfer it elsewhere if you wish. This right applies to data you have provided to us directly and which we process on the basis of your consent or our contract with you.

9.5 Right to Object and Restrict Processing

You can object to certain uses of your data, including direct marketing. You can also ask us to restrict processing of your data in specific circumstances — for example, while a correction request is being resolved.

9.6 Withdrawing Consent

Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through your account settings or by contacting support. Withdrawal of consent does not affect any processing that took place before withdrawal.

10. Children's Privacy

Benign Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is required as part of the registration process and may be requested again at any point during account use.

If we become aware that a user under 18 has created an account and provided personal data, we will close the account immediately and delete the associated personal data to the extent permitted by our legal obligations. Any deposits made will be returned to the source payment method.

If you believe a minor has accessed or registered on the platform, please contact us immediately at the email address in Section 13.

11. Security Measures

Benign Game takes the security of your personal data seriously. The following technical and operational measures are in place to protect your information:

• Encryption in transit: All data transmitted between your device and Benign Game servers is encrypted via HTTPS/TLS. This includes login credentials, payment details and account data.
• Encryption at rest: Sensitive data stored on our systems, including identity documents and payment method identifiers, is encrypted using strong encryption standards.
• Access controls: Access to personal data within our team is restricted to staff who need it to carry out specific tasks. Access is logged and reviewed regularly.
• Password security: Passwords are stored using one-way hashing. We do not store your password in a recoverable form. If your password is forgotten, it must be reset rather than retrieved.
• Fraud monitoring: Automated tools continuously monitor for unusual login patterns, device changes and transaction anomalies that may indicate unauthorised access or account takeover attempts.
• Incident response: In the event of a security incident affecting personal data, we have procedures in place to respond promptly and notify affected users where appropriate.

While we take every reasonable precaution, no online platform can guarantee absolute security. You play an important role in protecting your account by keeping your login credentials private and logging out of shared devices after each session.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes — for example, changes to the types of data we collect or to how it is used — we will notify registered players via the email address on their account and display a notice on the platform.

The "Last updated" date at the top of this page reflects when the most recent changes were made. We encourage you to review this policy periodically so that you are always aware of how your data is being handled. Continued use of the platform after a policy update indicates your acceptance of the revised policy.

The current version of the Privacy Policy will always be available at /privacy-policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to the Benign Game support team:

For general account support or questions unrelated to privacy, please use the same contact address and our support team will assist you. For responsible gaming tool requests such as self-exclusion or deposit limits, visit the Responsible Gaming page where many options can be managed directly from your account settings.